Will AI replace Insurance Claims and Policy Processing Clerks?
Office and Administrative Support · O*NET 43-9041.00
Task exposure index for this occupation
Averaged across the week, this work sits at the high end of the exposure scale. O*NET breaks Insurance Claims and Policy Processing Clerks into 21 distinct work activities. Weighted by how much of the week each one takes, 79% of the job sits at or above the threshold where current systems can do the task end to end. The single largest contributor is "Review customer insurance information", which scores 70 and takes roughly 15% of the week. That is the average for the job title. It is not a measurement of any particular person’s week, and the difference between the two is usually larger than the difference between job titles.
Model v1.2 · activity indices last updated 18 August 2026
What this occupation does
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
The most exposed parts of the job
Scored 0–100 on how completely a current system could perform the activity.
- Maintain operational records.95
About 5% of a typical week
- Maintain financial or account records.95
About 0% of a typical week
- Prepare documentation for contracts, transactions, or regulatory compliance.95
About 7% of a typical week
- Check data for recording errors.92
About 3% of a typical week
- Compile data or documentation.92
About 6% of a typical week
The least exposed parts
The same scale. These are the activities current systems handle worst.
- Provide information to coworkers.40
About 4% of a typical week
- Provide notifications to customers or patrons.42
About 6% of a typical week
- Discuss account status or activity with customers or patrons.42
About 6% of a typical week
- Answer telephones to direct calls or provide information.42
About 1% of a typical week
- Collect deposits, payments or fees.52
About 3% of a typical week
How far off the rest is
Of those 21 activities, 13 can be performed by systems available today and 0 are outside what current approaches do at all. The remaining 8 sit in between — demonstrated in research or in narrow products, but not something you can hand over whole. We do not put dates on that middle group, because nobody can.
Compared with similar occupations
The nearest scoring roles in Office and Administrative Support.
- Insurance Claims and Policy Processing Clerks (this page)71
- Word Processors and Typists72
- Legal Secretaries and Administrative Assistants71
- Desktop Publishers72
Why your own number is different
Two people with the title "Insurance Claims and Policy Processing Clerks" can spend their weeks on almost entirely different parts of this list, and the parts they choose move the number far more than the title does. Who signs off when the work is wrong, whether the job needs you physically present, and how fast you have picked up the tools all change it again — and none of that is in an occupation average.
The assessment asks you to divide your own week across these activities and answer fourteen questions about the parts of the job an occupation average cannot see. It takes six to nine minutes.
Score my own roleFree to take. The full report is a paid subscription — the price and its terms are on the pricing section, before you start.
Questions
Will AI replace Insurance Claims and Policy Processing Clerks?
We do not answer that, because nobody can. What is measurable is how much of the work is already doable by machine: for Insurance Claims and Policy Processing Clerks, about 79% of a typical week, across 21 activities. The other 21% is not, and what happens to the job depends on things this index does not contain — cost, regulation, who carries the liability, and what the people doing it decide to do next.
What part of this job is most exposed?
"Maintain operational records" — it scores 95 out of 100 on task automatability and takes roughly 5% of the week.
What part is least exposed?
"Provide information to coworkers", at 40 out of 100. Work like that is where the hours you protect tend to be worth the most.
Where do these numbers come from?
The activity list and the time weights come from O*NET 30.3, the US Department of Labor's occupational database. The exposure score for each activity is ours, from a published model — the weights, the priors and the limitations are all on the methodology page. No language model is involved in the arithmetic.
Does this apply to my job?
Only roughly. This is the average for the title, and the number that matters is the one for the week you actually work. The assessment asks you to divide your own time across these activities and answer fourteen questions about accountability, the parts of the job that need you specifically, and how fast you have adapted. That produces a different number, and usually a more useful one.
The full model — the weights, the priors and what it cannot see — is on the methodology page.